FAQ
How long does the mixing process take?
The way to reduce the risk of addresses being connected to each other is with a time delay. Coins are sent back as they come in. The mixing often occurs on the spot, but you should use a large network fee to be sure that the transaction can continue even if miner fees decrease.
How many confirmations do you need to provide a transaction?
It is assosiated with the volume of the transaction:
- Less than 25 BTC - 1 confirmation;
- Less than 250 BTC - 3 confirmations;
- Less than 1000 BTC - 4 confirmations;
- More than 1000 BTC - 5 confirmations.
What if I accidentally closed the browser window before getting confirmation of my transfer?
You do not need to stay at the page once your transfer has been sent. As long as you send it within 24 hours, the transfer will be processed immediately.
How long is incoming address valid for?
Data could be deleted after 24 hours, so it's best to use the generated address right away. Payments will not be applied to this address in the future.
What logs do you keep?
We maintain user privacy and keep no logs, so you can be confident in using the service. Logs are deleted regularly to ensure efficiency, and to satisfy clients that want their privacy maintained.
What is the maximum transaction size?
You can send any amount of money you want, up to the amount of Bitcoin in the system. You have to have reserve coins in order to send coins that haven’t been sent by you. If there are limitations on how many coins you can send, we let you know before completing the transaction.
Is there a minimum transaction size?
Would you like to perform a small transaction? Unfortunately, we do not support those transactions. If a user is donating money to the system, they should inform the Bitcoin account manager of the donation.
Can I trust you with large amounts of BTC?
The fact that we hold over 2000 BTC should stand testimony to the amount of skin we have in the game. Our reserves are publicly proven on BitcoinTalk (1, 2, 3). We have held over 2000 BTC as reserve, which is publicly proven on BitcoinTalk (1, 2, 3). We'll never profit by running away with your coin: rather, we're more committed to staying in the business. If you feel insecure sending large amounts of coins at once, you can send money over a longer period of time in a number of transactions instead. The code within the mixer ensures that your coin is never mixed with our own and sent back to you. This ensures security, transparency and anonymity
What is a CryptoMixer code?
Your first transaction exchange with our system generates a code specially for your coins, which can't be mixed with any of the previous coins sent to the reserves. This ensures your safety and privacy.
What is a Letter of Guarantee?
A copy of the document is digitally signed. This is a way to confirm legitimacy and send coins to the right place. The digital signature is formed with your bitcoin account and can be used in future support without you ever having to send personal information again. A bitcoin account was created by an algorithm that is able to generate these types of unique digital signatures. By viewing the source code(1BnfTzwuFS3VtsDUKNPfSgXXkCVHLvqmmy) and following certain steps, you can use your own wallet to verify the signature.
How do I verify the Letter of Guarantee?
- Head over to your Bitcoin Wallet.
- Choose File
- Select Verify Message (or Tools ->Verify Message)
- Paste our address: 1BnfTzwuFS3VtsDUKNPfSgXXkCVHLvqmmy, Letter of Guarantee as a message (copy the text inside of START/END section) and digital signature
- Click Verify
Why I need to set custom fee?
To maintain privacy, users pay in an amount that matches their service fee, with a small currency denomination added on. By looking at the publicly available cryptocurrency ledger called blockchain, people can track your transactions and find out where they're going. When sending a fixed fee of .5% is sent with an additional fee of .00005, the total received on the other end would be 99.4995 Btc. CryptoMixer provides a community-based autonomous, trustworthy platform for cryptocurrency transactions. Additionally, they offer 24/7 support and protection of customers' security during the transaction process.
